Privacy Policy
At Umber & Oak, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us or make a purchase.
Information We Collect
When you place an order, contact us or use our website, we may collect personal information including:
your name
email address
phone number, where provided
billing and delivery address
details relating to your order or purchase
communications you send to us
Our website may also collect information about how you use the site, such as your browser, device, IP address and pages visited.
We only collect personal information that is reasonably necessary for operating Umber & Oak and providing our products and services. This reflects the NZ Privacy Act principle that businesses should only collect personal information necessary for a lawful purpose connected with their activities.
How We Use Your Information
We may use your personal information to:
process and fulfil your orders
arrange delivery of your purchases
communicate with you about your order or enquiry
provide customer service
operate and improve our website
maintain appropriate business and transaction records
meet our legal obligations
We will not sell your personal information.
Squarespace and Service Providers
Our website and online store are hosted by Squarespace.
Squarespace may process information about website visitors and customers as necessary to provide website hosting, commerce, analytics and related services to us. Squarespace sites can collect information such as browser/device information, IP addresses, pages viewed and order information.
We may also provide information to trusted service providers where necessary to operate our business, including payment providers and delivery/courier services.
We only share information where reasonably necessary to provide our services, fulfil your order, or where required by law.
Payments
Payments made through our website are processed using the payment services available through our Squarespace store.
Payment providers may collect and process information required to complete your transaction. We do not use your payment information for purposes unrelated to processing your purchase.
Cookies & Website Analytics
Our website uses cookies and similar technologies to enable the website and online store to function and may use them to understand website traffic and activity.
Squarespace uses necessary cookies for functions such as shopping carts and checkout, and can also use analytics and performance cookies to understand how visitors interact with a site.
You can manage cookies through your browser settings and, where available, through the cookie controls provided on our website.
Keeping Your Information Secure
We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access or disclosure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting our legal and business record-keeping obligations.
Accessing or Correcting Your Information
Under the New Zealand Privacy Act 2020, you have rights relating to access to and correction of personal information held about you.
If you would like to request access to your personal information or ask us to correct it, please contact us using the details on our Contact page.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal obligations.
The latest version will always be available on our website.
Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our Contact page.
Last updated: September 2026